Just because we're in the middle of a pandemic, it's not going to keep Karen from wanting to speak to a manager.
Five9 stock ($FIVEN) is benefitting from just that - even with the global economy grinding to a halt and recession fears creeping into markets worldwide, Five9's business model providing software to manage customer interactions digitally is positioning it as a market leader, and shares are up nearly 40% in 2020 as it readies earnings for May 4.
This quarter - unlike last year - analysts tracked by Zacks Investment Research are looking for profits of $0.03 per share.
Like a number of other digital companies that saw rising traffic and business in the immediate wake of the pandemic, Five9 job postings shot up to near all-time-highs, according to our data - before dipping back down a bit. Year-over-year, the job posting tally is flat.
Part of the reason Five9 has fewer job postings could just be attributed to the fact that its LinkedIn Headcount - or how many people affiliate the company as their current employer on the networking site - is up nearly 6% in 2020, reflecting ongoing hiring.
Could it be.... that Karen is actually... pleased with the customer service? That's one of the most rational takeaways from our last chart, which tracks Likes on the social network, and reflects a major increase in support once the lockdown began.
Talking About Count on the social network gets a similar bump, although chatter appears to have decreased - hopefully, folks who had major customer service issues thanks to the pandemic were able to get the matters at least temporarily resolved, although a prolonged lockdown could drive even more customers onto Five9's services.
And that may push the stock even higher.
About the Data:
Thinknum tracks companies using the information they post online - jobs, social and web traffic, product sales, and app ratings - and creates data sets that measure factors like hiring, revenue, and foot traffic. Data sets may not be fully comprehensive (they only account for what is available on the web), but they can be used to gauge performance factors like staffing and sales.